多式联运的无缝旅行

Roch Muraine

February 05, 2019

Multimodal transportation is creating a fully connected experience for passengers, 改变我们旅行的方式.

Imagine purchasing just one ticket that would take you from the train, 去机场，然后直接去你的酒店, I might add, 你的行李会在那里等你. 你是否知道它是“交通工具”.0’, or as ‘multimodal’, either way, travelers are winning. The goal of multimodal transportation is to integrate different forms of transportation into a single experience that would take a passenger door-to-door. It would make travel experiences more efficient, safer, greener, with less hassle, 同时优化行程时间, 最小化成本.

Today, a journey that involves switching from a bus to a train, 然后是飞机, would require tickets to be purchased for each stage of the trip, from each of the operators providing the service. With the huge growth in the number of people traveling throughout the world this will not be sustainable.

A multimodal transportation system offers a new way to streamline travel and simplify service provisioning for operators. And, while the technology to create seamless or connected multimodal transportation exists, the majority of services are still being delivered to travelers in a disconnected fashion.

创造互联体验

Multimodal transportation systems will need to be connected both physically and operationally. That means operators will need the right infrastructure with high-quality, real-time information systems to connect routes, 时刻表及票价.

当我们展望未来, we see services where you will be able to book your whole itinerary through a single app, with one search, and one payment. 除了简化乘客出行, these one-ticket systems will provide transportation operators with data that can be analyzed to improve services.

保持联系对旅行者来说至关重要. Smartphones, laptops and tablet devices are ubiquitous, as is public Wi-Fi. Transportation operators have the same need for real-time data and communications.

In addition, operators also have applications that provide guidance and wayfinding. However, the real value comes in providing assistance in real-time to enhance the passenger experience. Collaboration services embedded in applications through Communications Platform as a Service (CPaaS) let transportation authorities deliver real-time communications, 比如消息传递, voice and video, 安排更新, 旅游信息, 以及与工作人员和乘客的互动, 以及提供紧急通知. All of this can be delivered through a single app, to simplify and enhance the traveler experience.

Keeping it safe

The growth in the Internet of Things (IoT) and the vast number of connected devices are exponentially increasing the points of vulnerability in an operators’ network. Securing data, and staying vigilant against cyber-attacks and data breaches will be of vital importance for operators who don’t want to risk losing passenger trust.

As part of an overall layered security approach, an IoT containment strategy relegates connected IoT devices into separate virtualized environments on the same network, which can significantly decrease the chances of a broad network breach.

旅行改变了

There’s no doubt that multimodal transportation will completely transform the way we travel. The technology is already here, enabled by open APIs. However, secure, reliable networks and systems that keep passengers and operators connected no matter what mode of transportation they’re using must be installed now if we are to move toward truly seamless travel.

了解更多关于 ALE运输解决方案 浏览我们的电子杂志 ‘Fast Forward’ to get insights about the transportation industry in the 21st century.